COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending a Penn’s Peak event will not be exposed to COVID-19.
ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT
All attendees agree to follow venue policies (including health and safety policies) and posted instructions while at the venue. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the event. By entering the venue, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local (where you live and Jim Thorpe area) quarantine mandates and the CDC quarantine and isolation guidelines, available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. If you are unable or unwilling to assume all risks, do not purchase or accept a ticket and do not enter the premises.
What health and safety precautions are you taking?
Your health and safety remain our top priority, and we continue to monitor the evolving health regulations. At this time, we are not requiring proof of vaccinations or a negative Covid test to enter. The CDC recommends wearing masks indoors but it is not mandatory at Penn’s Peak. If any changes are made to this policy, we will post on our Facebook page and website. We will also send an email to our distribution list. If you are not on our email list and would like to join, text PENNSPEAK (all one word) to 22828.
The ONLY authorized sales agents for Penn’s Peak tickets are the Penn’s Peak Box Office, Roadies Restaurant and Bar, and Ticketmaster.com. The ONLY authorized ticket resale service is Ticketmaster Verified Tickets. Tickets purchased from any other sources may not be valid. Penn’s Peak is not able to honor, replace or refund invalid tickets.
When applicable, Ticketmaster.com is the only ticket resale service that is able to authenticate that a ticket is valid. Other resellers may offer money-back guarantees, but they are unable to guarantee entry to an event as they are not able to validate that a ticket or seat location is authentic. Customers with invalid tickets are welcome to purchase additional tickets - seating location and price is based upon availability.
For more information on Ticketmasters Verified Resale platform, please visit the following link –
Have you been scammed by a scalper? Consumers should report fraudulent ticket sales to the point of purchase and consumer protection agencies.
For the safety and security of all of our guests, all patrons who enter the Penn's Peak Concert Hall are subject to search for unauthorized items.
Weapons of any kind, outside alcohol, outside food, coolers, video cameras and bags larger than 16" x 16" x 8". Included in the definition of weapons are pocket knives and pepper spray. Anything that is not permitted on an airplane will be prohibited. Please leave all of these items in your vehicles. If you attempt to bring prohibited items into the hall, you will be told to return the items to your vehicles.
A lost and found box is located in the ticket office. Penn's Peak is not responsible for items left in the lost and found.
Our security personnel are trained to assist in the safety and comfort of all our guests. They will enforce all of the Penn's Peak rules. Please listen to Security and do as instructed. Failure to abide by the instructions of Security may lead to removal from the premises without a refund.
Penn's Peak will not allow conduct that may spoil the shows for others. The use of foul or abusive language or otherwise causing a disturbance will not be tolerated. Such conduct will result in automatic ejection from the premises, and may lead to criminal prosecution. If you observe a problem, please contact an Usher or Security Guard immediately. They have been trained on how to handle these situations and will be able to take proper action. Should a member of your group become intoxicated, by all means do not let him or her drive.
A standing room only ticket entitles you to stand in the designated areas that include the second floor balcony areas on the right and left, bar area at rear of lower level, and along the walls provided you do not block the fire extinguishers or exits. Standing Room Only ticket holders may not block the view of other guests. Any standing room only ticket holder that blocks the view of other guests and refuses to move will be ejected from the premises without a refund.
Penn's Peak is a non-smoking facility. No smoking, including vaping, is permitted inside the venue at any time. Failure to abide by this policy may result in your ejection from the facility without refund. Smoking is permitted outside in the designated areas.
No alcoholic beverages other than those served by Penn's Peak are permitted on the premises. Alcoholic beverages may be consumed by those 21 years old and older only within the building and on the decks. Guests may not take alcoholic beverages into the parking lots. Please drink responsibly and do not drink and drive.
Please note: There is a zero tolerance policy for underage drinking.
No guests are permitted on the stage or back stage except with appropriate passes issued by Penn's Peak or by the Artist.
Animals are not permitted, except service animals for impaired or disabled guests.