FAQ
When are tickets going on sale?
As a general rule, tickets for any show will be available to the public on Ticketmaster six weeks before the show date. Sometimes a show will be scheduled less than six weeks prior to the show date. In that case, the tickets will be placed on sale as soon as the show is announced.
Is there some way I can get tickets before they go on sale to the general public?
Penn's Peak introduced a unique membership club called the "Sneak Peak Club" which allows its members to purchase tickets prior to being available to the general public. A special Sneak Peak Club coordinator is available to take all ticket orders from club members.
Why can't I buy the "rail seats" for the lower level on Ticketmaster?
The "rail seats" are the seats on the lower level along the left and right side of the dance floor. These seats have a "shelf" in front of them for holding drinks/food. The Ticketmaster configuration makes it difficult to describe and sell tickets for these seats because they are located in between normal rows. Some of these seats have a partially obstructed view. Lower level rail seats are sold either as general admission or through the box office for reserved shows. Upper level rail seats are available on Ticketmaster and are described as Row A, Upper Premium Reserved and Upper Level Reserved.
Where may I sit with a General Admission ticket?
Penn's Peak generally has two types of shows: Reserved Seating and General Admission.
How can I buy tickets without using Ticketmaster?
Penn's Peak uses Ticketmaster as its exclusive ticket agent. The Ticketmaster system is the most efficient and fair method of distributing tickets to a large audience throughout the region. Penn's Peak does, however, reserve a limited number of tickets for each show for sale from its box office. Additionally, the box office sells unsold Ticketmaster seats, "rail seats" and other premium seats beginning at 2 pm on the day of the show. The box office is located in the concert hall lobby. Phone orders for these seats are not accepted. You must be present at the box office.
What identification do I need to pick up "will call" tickets?
To pick up "will call" tickets, you must present the credit card used to purchase the tickets and/or photo identification of the person in whose name the tickets are assigned.
Why is the concert hall closed until 2 hours before the show?
As a general rule, the concert hall is opened 2 hours prior to show time. Many times the bands or opening acts will be performing sound checks before the show. The artist contracts require that the concert hall be closed to the public during sound check. Most times we will open the concert hall as soon as the artists have cleared the sound check.
How do you decide what acts will appear at Penn?s Peak?
We are seeking acts that are currently on tour through the northeast and will play our size (1600 seats) venues. If you have a suggestion for an act that you would like to see at Penn's Peak, please visit our home page, click on the General Info tab and then request an act tab - once there you can request a favorite performer. All submissions are reviewed by our Event selection committee.
Why is Penn?s Peak a non-smoking facility?
For the comfort of all of our patrons and the long-term integrity of the vast amount of wood in the building, smoking is permitted only on the lower level deck. When weather permits the opening of the upper deck without disturbing other restaurant patrons, smoking will be permitted on the upper deck.
What if I purchased tickets and now I cannot attend, or I want to upgrade to better seating?
All sales are final and there are no Refunds or Exchanges. If the Skyboxes are not rented for a show, you can upgrade your tickets to a Skybox seat. Please inquire at the ticket office to find out if an upgrade is available and the price of the upgrade.